Flash mobs gone wrong: defending business

Lots of news to report on in recent weeks regards the negative use of social networks. Top of my list (and of course mind) are the English inner city riots. Thankfully things have calmed down,…

In defence of networks – beware the digital castaway!

Recent months have seen some interesting trends with social networks. The rise of google+ for one, and the prophetic claims by many that they are done with twitter and facebook for another. It got me…

A wonderful example of product extension – Nestle style

As anyone with babies will tell you – the process of correctly mixing formula is excruciatingly painful at the best of times – particularly on a few hours sleep. Clumping, correct temperature, AND mess are…

The power of a p***ed off customer!

In the UK, recent news that a tabloid hacked the phone records (posthumously) of a young murder victim, and now victims of the 7/7 bombings has evidenced the British publics 'enough is enough' attitude towards…

Xoom tablet love fest

Just when I thought there was no further gas left in Neil's tank of technology love enter the Xoom. I've been anticipating this  moment for some time for the following reasons. 1. I want a…

A new level of productivity – enter the Thunderbolt

With fond remembrance I experienced my last dropped call last week and unceremoniously dumped the old Blackberry Storm into the bin of obsolete technology. In its place – a spangly new HTC Thunderbolt. So far…

Making the Case for Social Media – CNB Business Solutions Expo 2011

Looking forward to addressing CNB's business expo on the nature and case for social media in modern enterprise on the 19th May. Increasingly companies are experimenting with new technology and quickly underestimating the commitment, resources,…

Diagnosing online personal brands – RIT’s AMA Chapter

I was recently asked to speak at RIT's AMA chapter on the nature of online personal brands and it seems to me that the message is starting to filter through. I was particularly pleased with…

Another reason to live in Rochester – a city of service dominant logic.

Interesting article in Forbes citing Rochester as 4th most affordable city in the country. Its another accolade (like most recently being voted one of best cities to live in for lack of congestion) that we…

Saunders online EMBA teams in action.

I watched three team presentations today as part of their final consultancy project deliverable for the Saunders online Executive MBA course – taught by yours truly – Marketing Strategy. The creative use of technology was…