Kodak on the ropes!

Kodak on the ropesI cannot believe my eyes – Kodak has announced that it is to withdraw – yes you read right – withdraw from the industry it so innovatively lead in the 90's as a consumer manufacturer. It will stop making digital cameras. This is clearly a bad sign from the company, its employees (another 2000 lost in Rochester making it 27,000 by the end of 2007 total), corporate America (ITS KODAK!!!), and the Rochester region (our second largest employer). I like so many others living in the area will see this as awful news. This begs the question what exactly went wrong and what exactly do Kodak now DO?! According to the Times in the UK they are in the systems and R&D game. ie no consumer manufacturing. Whats depressing even more is that the story hasn't even made front page news of CNN's business section – what's happened to one of Rochester's flagships? Was this expected? She cant rely on old film manufacture either – down 22% this quarter in sales. City analysts are saying that 'digital' is no longer profitable. Well excuse me but it is for such firms as Cannon and Sony of all companies – a relative newcomer to the camera scene once the world went digital.

The problem from my limited perspective is their understanding of the marketplace. Kodak dropped the ball. It did not foresee the changes digital cameras would bring and refused to play as vigorously as it could have. I saw those cameras back in 1997, they were bleeding edge, top of the range and years ahead of the competition in terms of technology and consumer acceptance. They won every award going! A classic case of failing in marketing terms to reposition itself or understand the consumer or the market. Fuji is also in the same boat but this will offer little comfort to those who invest their lives in the region. I just hope the company finds itself guided in the right direction from here on in and becomes a great repositioning story – riches, rags to riches once again.

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Dr Hair is an Associate Professor of Marketing at the E Philip Saunders College of Business at RIT.

© 2006, Dr Neil Hair. All rights reserved.